{"xsrfToken":"c4ebd34b5b52d0dc9b78310be787ec432183501c_lout","branding":{"id":"4","key":"rpsd","name":"Rand Platform Support Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d11d75cc-bee9-4b0d-98b0-591dbbec0c4c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZWNjYzlmNC1hMDU3LTQ5NTgtYTIxNy0yOTJhMGZmMmQzZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxMWQ3NWNjLWJlZTktNGIwZC05OGIwLTU5MWRiYmVjMGM0YyI6WyJyZWFkIl19LCJleHAiOjE3MzY3NjQwNDYsIm5iZiI6MTczNjc2MzQ0Nn0.q-3RgLsPPg3jzW4BFFnh1bl7Qxm6K_1-vGcArv3049U&client=7eccc9f4-a057-4958-a217-292a0ff2d3d2&mode=fit","logoId":"d11d75cc-bee9-4b0d-98b0-591dbbec0c4c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Rand McNally Help Portal","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Rand McNally Help Portal","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#036ae9","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/552c32f3-6b54-419a-9e08-8aad0f542097/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZWNjYzlmNC1hMDU3LTQ5NTgtYTIxNy0yOTJhMGZmMmQzZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU1MmMzMmYzLTZiNTQtNDE5YS05ZTA4LThhYWQwZjU0MjA5NyI6WyJyZWFkIl19LCJleHAiOjE3MzY3NjQwNDYsIm5iZiI6MTczNjc2MzQ0Nn0.MaUMnuEZW9lUF-jrFvTWTO5bpjyVX9gMAdeZ-zVakZ4&client=7eccc9f4-a057-4958-a217-292a0ff2d3d2&height=300&mode=fit","bannerMediaApiFileId":"552c32f3-6b54-419a-9e08-8aad0f542097","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"rpsd","projectId":18333,"serviceDeskId":4,"name":"Rand Platform Support Desk","description":"<p>Welcome! You can raise a request for Rand Platform Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"62","name":"Device Support request","descriptionHtml":"","callToAction":"Device Support request","introHtml":"<p>Request support with Device/Hardware issues or installation</p>","icon":20341,"iconUrl":"https://randmcnally.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/20341","groups":[16],"key":""},{"id":"64","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Submit your new feature or improvement ideas</p>","icon":20360,"iconUrl":"https://randmcnally.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/20360","groups":[16],"key":""},{"id":"58","name":"Software Help (Web & Mobile Apps)","descriptionHtml":"","callToAction":"Software Help (Web & Mobile Apps)","introHtml":"<p>Request received from your email support channel.</p>","icon":20361,"iconUrl":"https://randmcnally.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/20361","groups":[16],"key":""},{"id":"65","name":"SIM Data Usage Alert","descriptionHtml":"","callToAction":"SIM Data Usage Alert","introHtml":"<p>SIM data usage alert received from Jasper</p>","icon":20342,"iconUrl":"https://randmcnally.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/20342","groups":[],"key":""},{"id":"63","name":"Support Team Task","descriptionHtml":"","callToAction":"Support Team Task","introHtml":"<p>Provisioning and Investigation Tasks by Internal Team</p>","icon":20344,"iconUrl":"https://randmcnally.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/20344","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[62,64,58]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b223334b-7164-31f0-983a-2fb32344576c","appLinkName":"System Confluence","appLinkUrl":"https://randmcnally.jira.com/wiki","spaceKey":"RPSD","spaceName":"Rand Platform Support Desk","spaceUrl":"https://randmcnally.jira.com/wiki/spaces/RPSD","isServer":false},"labels":[],"projectKey":"RPSD","serviceDeskId":4,"kbLinkDomainURLs":["https://randmcnally.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RPSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZWNjYzlmNC1hMDU3LTQ5NTgtYTIxNy0yOTJhMGZmMmQzZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE4MzMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY3NjQ2NDYsIm5iZiI6MTczNjc2MzQ0Nn0.Q_HLrmEkaneC9alx9zYKTM4i9yxj0fzMEIcyhPDKOMU","targetCollection":"upload-project-18333","endpointUrl":"https://api.media.atlassian.com","clientId":"7eccc9f4-a057-4958-a217-292a0ff2d3d2","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://randmcnally.jira.com/wiki","kbLinkDomainURLs":["https://randmcnally.jira.com"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/4?xdm_e=https%3A%2F%2Frandmcnally.jira.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwOTNiNGY4NmVhMWJiYmM1OTAyYzQ3YWQ2NWE2MjllZjdmYTNlMDVmZDQyYTY2NzMxZjk0ZDVlNzFmNGM5NjQyIiwiaXNzIjoicmFuZG1jbmFsbHkuamlyYS5jb20iLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzM2NzY0MzQ2LCJpYXQiOjE3MzY3NjM0NDZ9.owT-GKdbBURKjt2pwHCwkwbytW5YgiYuWh31wW-nVv4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6InJhbmRtY25hbGx5LmppcmEuY29tIiwiY29udGV4dCI6eyJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9yYW5kbWNuYWxseS5qaXJhLmNvbSIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcmFuZG1jbmFsbHkuamlyYS5jb20ifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlJQU0QiLCJpZCI6IjE4MzMzIn19fSwiZXhwIjoxNzM2NzY0MzQ2LCJpYXQiOjE3MzY3NjM0NDZ9.z3GHEjz0qjB-GJixSDzCPVTSI750BrCfoET8twJjM5M\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://randmcnally.jira.com\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://randmcnally.jira.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"RPSD\\\",\\\"id\\\":\\\"18333\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"RPSD\\\",\\\"project.id\\\":\\\"18333\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://randmcnally.jira.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=randmcnally","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c4ebd34b5b52d0dc9b78310be787ec432183501c_lout","baseUrl":"https://randmcnally.jira.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://randmcnally.jira.com","customerLoginEnabled":true,"maxAttachmentSize":"2147483647","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7eccc9f4-a057-4958-a217-292a0ff2d3d2","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"adf37722ac3641268e50269487bce547","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}